Job Overview
Join our esteemed, multi-award-winning organization as a Logo Specialist Manager and play a pivotal role in leading our dedicated team. This remote position focuses on overseeing the workflow and daily operations of our Logo Specialist team members, ensuring they deliver exceptional and timely service to our valued customers.
Key Responsibilities
- Supervise and manage the daily activities of the Logo Specialist team, guaranteeing outstanding customer service.
- Develop and implement metrics to monitor team performance and progress.
- Provide tailored training and coaching to team members, encompassing system knowledge, product expertise, and effective communication strategies.
- Identify operational and technological enhancements to optimize the efficiency, cost-effectiveness, and quality of work.
- Conduct quality assurance assessments to elevate the standard of logo design and creation.
- Facilitate staff onboarding and deliver performance reviews to enhance team development.
- Address and resolve complex issues raised by team members or customers in a timely manner.
- Analyze performance data regularly and act promptly on any identified concerns.
- Maintain the team’s PTO schedule, ensuring coverage for all logo requests.
- Collaborate with cross-functional departments, such as Marketing and Sales, to ensure quality deliverables and timely execution.
Required Skills
- Strong leadership capability to guide and mentor team members effectively.
- Proficiency in Adobe Photoshop and Illustrator is essential.
- Familiarity with PULSE software is advantageous.
- Excellent communication and interpersonal skills with a proven ability to build relationships.
- Strong analytical skills coupled with proactive problem-solving abilities.
- Creative thinking and aptitude for innovation are highly valued.
Qualifications
- An Associate degree is required; a Bachelor's degree in a relevant field is preferred.
- A minimum of 2 years' experience in supervising or managing a customer support team within a medium to large enterprise setting is necessary.
- A commitment to continuous learning and adaptability to acquire new skills is crucial.
Career Growth Opportunities
We are committed to fostering your professional development through training programs, certification opportunities, and tuition reimbursement. Our structured pathways for knowledge sharing and internal promotions provide ample opportunities for you to advance your career.
Company Culture And Values
Our organization is a proud, certified woman-owned business that prioritizes work-life balance and employee well-being. We have earned recognition as a top workplace based on our commitment to collaboration, integrity, and inclusiveness within our work environment.
Compensation And Benefits
- Competitive salary with bonus potential and a 401(k) plan featuring matching contributions.
- Comprehensive medical, dental, and vision insurance with attractive premiums.
- Generous paid time off, including holidays and a floating holiday, to support work-life balance.
- Support for mental health and wellness programs, alongside paid parental leave.
- Opportunities for hybrid work arrangements that empower a flexible lifestyle.
If you are seeking a rewarding opportunity to lead a talented team and contribute to an organization renowned for its exceptional workplace culture, we welcome your application.
Employment Type: Full-Time
